Do I have sole use of my room?
Yes, you will have sole occupancy of your room.
What is included in my rent?
Your monthly rent includes all meals, heating, lighting, the emergency on-call system and cleaning of communal areas and your room. It also pays for the buildings’ insurance, maintenance and council tax.
Does the room have en-suite facilities?
All our rooms have en-suite facilities.
What do I do about laundry?
Our staff launder residents’ bedding fortnightly. We make a small charge for extra personal laundry. You are welcome to use the modern laundry facilities yourself should you wish.
What about heating in my room?
All rooms are centrally heated and you can control the temperature of the radiator(s) in your room. There are heated towel rails/radiators in all bath/shower rooms.
Do I pay for my TV licence?
You do not have to pay for a TV licence if you are over 75.
Can I have my own telephone and internet connection?
We provide you with a telephone line, but you are responsible for the cost of the line rental, calls and internet service if required.
What about furniture?
Rooms are let unfurnished, apart from an under-counter refrigerator provided by us. Please note that all soft furnishings, furniture and equipment you bring must comply with current safety regulations.
Are carpets/curtains supplied?
Carpets and curtains are supplied. You may change them if you wish, but this must be at your own cost. Please speak to the staff about this.
Who pays the cost of my move?
This is your own responsibility.
What about contents insurance?
We strongly recommend that you insure the contents of your room.
What about future rent increases?
The rent is reviewed annually in April and residents are informed in writing at least 28 days in advance of any changes.
Is there a staff member on duty at night?
Our housekeeping staff are non-resident. All residents are required to have a care-line which offers instance response in the case of an emergency. We organise and pay for this.
What about Visitors?
Friends and relatives may visit at any time. Guest accommodation is available for booking via the staff for those who wish to stay overnight or for short periods. All visitors must sign in and out of the building to comply with fire and safety regulations.
Do I have my own key?
Yes. All residents have a key to their own room and a separate fob to operate the main door.
What if I become ill?
As a sheltered house we are not registered to provide the level of personal care offered by a residential or nursing home but we will support you through minor illnesses. It is the responsibility of residents and/or their family to arrange adequate support throughout periods of serious illness and to organise medical appointments and transport.
Should you need personal care on a permanent basis you will need to arrange and pay for this yourself. We would recommend you check that any carer has an up-to-date DBS check.